| Company: | BigMachines, Inc
Deerfield, IL |
| Job Location: |
All Counties in IL |
| Employment Type: | Full Time |
| Department: | Development |
| Benefits: | http://www.bigmachines.com/benefits.php |
Description: |
| To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chicago. You must bring a passion for resolving issues and extend support to customers. You will be required to make modifications/enhancements to the existing system and work closely with the development team to troubleshoot and resolve customer issues. Responsibilities will include but not limit you to the following, think in a fast paced environment, modify code base to quickly issue hotfixes/patches to support existing applications, monitor the status of the application, run performance tests and aid in upgrade/patch roll-outs. As a software support engineer, you will have the opportunity to work with a powerful web application using some of the latest technologies to solve complex problems. You will be a part of and work closely with BigMachines development team to build and deploy our solution. |
Duties: |
Your core responsibilities will include:
* Responding quickly to support requests.
* Implementing product hotfixes/patches to support customer set ups and developing unit tests.
* Work involves Java, JSPs, Servlets, JDBC, HTML/XML, and Web Services among other enterprise Java technologies.
* Involves understanding of basic database architecture and design.
* Retain ownership of each case until problem is resolved or resolution is identified.
* Team player with a positive attitude.
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Qualifications: |
* A Minimum of a Bachelor’s degree in Computer Science or related software engineering discipline, or equivalent
* Experience with Java application development
* Excellent verbal and written communications skills
* Ability to work constructively with developers, QA, Systems and Project managers towards a common goal
* Strong troubleshooting, analytical and problem solving skills
* Be on an on-call rotation with the rest of the team
Desirable skills:
* Knowledge of Relational Database and SQL queries
* Experience developing web applications
* Experience with Unit Testing Automation frameworks, such as Junit, HTTPUnit, etc
* Experience with XML/XSL/ Web Services
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